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Patient engagement solutions:
capabilities, real-life examples & our services
June 10, 2025
Patient engagement solutions help actively involve patients to their own care, helping healthcare organizations boost health care efficiency, improve patients’ medical literacy, and build more trusting relationships with patients, increasing their satisfaction.
With extensive expertise in healthcare software development, we deliver a wide range of tailored patient engagement solutions to help medical organizations improve patient care and loyalty and achieve better health outcomes.
Main types of patient engagement software solutions
Patient portals are online platforms that help patients to stay informed about their health and communicate with their healthcare provider.
- Appointment scheduling and reminders
- Access to personal health records, prescriptions, and care plans
- Secure messaging with clinicians and customer support agents
- Pre-visit registration and check-in
- Insurance information storage and claims tracking
- Patient education modules
- Patient feedback collection via forms and surveys
Telehealth software enables convenient and secure delivery of real-time remote patient care, including examinations, diagnostics, and consultations, as well as collaboration with other medical professionals.
- High-quality video and audio conferencing
- Appointment scheduling and rescheduling
- Electronic prescriptions
- Secure individual and group chats
- Store-and-forward functionality
- Chatbots for 24/7 patient support
- Online lectures and webinars delivery capabilities
Mobile patient engagement apps help patients access and manage their health data and communicate with healthcare providers on the go to make more informed health and lifestyle decisions.
- Medication and appointment reminders via in-app notifications or text messages
- Physical activity and vitals monitoring via integration with wearables
- Nutrition logging capabilities
- Environmental information for patients with chronic conditions such as pollen alerts
- Clinic locators
- Stress management tools like breathing exercises
Ecommerce software helps healthcare organizations sell their products and services online and enables patients to easily find and purchase the most fitting healthcare service or equipment.
- Configurable product catalogs with comprehensive product information
- Order placement, management, and tracking
- Multiple payment options
- Promotions and loyalty programs
- Customer community forums
- Omnichannel customer service
Remote patient monitoring software enables patients to register, store, and track their vitals collected via smart medical devices and transmit this information to a healthcare provider to help them manage chronic and acute medical conditions.
- Integration with patients’ medical devices and hospital software like EHR systems
- Continuous and on-demand health metrics synchronization
- Health data analytics and report generation
- Real-time alerts about high-risk measurements
- Insurance claims submission capabilities
Improve patient engagement with bespoke solutions
25%
patient wait time reduction
Telepsychiatry platform
We delivered a telehealth solution that facilitates remote psychiatric examination and is aimed at hospitals with no on-site psychiatry specialists. The solution enables medical professionals to quickly create new patient cases, contact psychiatrists, and coordinate patient relocation into specialized facilities, thus improving the speed and accessibility of psychiatric care.
100,000+
registered users
Nutrition, fitness & wellness platform
We developed a suite consisting of a SaaS platform and mHealth apps for iOS and Android that allow licensed fitness and wellness experts to provide their services to registered users. The solution also enables users to track their nutrition or physical activity, schedule appointments, and receive consultations from wellness specialists via secure channels.
Telemedicine-ready EHR
We developed an innovative, highly interoperable EHR solution, supplemented with portals for patients and care providers, that supports innovative ways of patient data input like voice recognition and smart pen. The system also has teleconferencing capabilities to facilitate communication between medical professionals and patients.
2x
faster report creation
Mobile adverse event reporting
Itransition developed a mobile application to provide on-the-go access to a client’s software solution for gathering information about drug side effects and product complaints. The app allows patients to report concerning symptoms at any time without a doctor’s appointment or internet access and synchronizes this data to pharma organizations to help them improve drug safety.
Asthma monitoring solution
We delivered asthma monitoring software that aggregates patient data from monitoring devices, EHRs, and other external sources. The solution is HIPAA-compliant and provides a comprehensive view of patients’ conditions to clinicians, caregivers, and patients themselves, enabling better treatment and lifestyle decisions.
25%
patient retention increase
Healthcare automation platform with EHR capabilities
Our team delivered a full-scale telehealth and care management platform that streamlines clinical workflows, including patient management and communication, care delivery, and appointment scheduling. The award-winning solution also includes functionality for patient engagement, such as a patient portal, messaging features, and video call support to improve patient experiences.
Patient engagement software benefits
Better patient care
Patient engagement solutions for hospitals gather real-time patient health information, enabling care teams to detect potential issues early and intervene timely, improving the quality of care and lowering readmission rates. Moreover, by gathering patient feedback about the provided services, clinicians can identify points of dissatisfaction and improve their care services.
Enhanced patient loyalty
Dedicated engagement tools provide patients with greater insight into medical decisions and allow them to conveniently interact with the healthcare facility from the comfort of their homes, which contributes to higher patient satisfaction.
Improved staff productivity
With patient self-service tools and automated outreach and reminder capabilities in place, healthcare organizations can remove some of the administrative burden from employees, lowering the risk of burnout, and freeing up time for more patients.
Reduced costs
Thanks to the digitalization of multiple patient interactions, healthcare organizations can reduce facility and equipment costs. Moreover, due to increased patient involvement in their health and improved health outcomes, patient engagement solutions prevent high spending on readmissions or more complex clinical interventions.
Improved patient outcomes
More engaged patients develop a deeper sense of responsibility for their health and a better understanding of how their lifestyle, decisions, and medical treatment impact their condition. This reduces patient no-shows and improves treatment adherence and, ultimately, clinical results.
Leading patient engagement platforms
Microsoft Cloud for Healthcare
Microsoft Cloud for Healthcare offers a comprehensive suite of solutions for healthcare providers and life sciences to facilitate patient engagement, create connected experiences, and meet evolving patient expectations.
- A patient portal for health data access and appointment scheduling
- Telehealth capabilities
- EHR connector for integrating with Oracle Health EHR and Epic EHR as well as capabilities for building integrations with other EHR solutions
- An AI-powered virtual assistant for self-service appointment scheduling using text or voice
- Medical and non-medical data consolidation from healthcare organizations’ systems and secure storage
- IoT technology integration to enable remote patient monitoring
Salesforce
Salesforce offers a Health Cloud platform, as well as related solutions, such as Data Cloud, Einstein AI, and Service Cloud, to complement the Health Cloud functionality. They help clinical teams personalize care, boost patient involvement in managing their health, and improve doctor-patient relationships, all while keeping data management compliant with HIPAA regulations.
- Patient portal for self-service appointment scheduling, receiving notifications, conducting video visits, managing home visits, and communicating with the care team
- Remote patient monitoring features, such as device data tracking, charts with patient data, out-of-the-ordinary patterns identification, and automated tasks
- A Behavioral Health App to create a comprehensive view of patients’ behavioral or mental health care journeys
- Advanced Therapy Management that enables multi-facility appointment booking
- Clinical and non-clinical data integration for developing a unified patient view
- A Patient Commerce Portal that facilitates personalized shopping experiences
MyChart
Epic offers a mobile-friendly patient portal solution, MyChart, to help patients track their health remotely, connect with doctors, book appointments, and pay for the provided medical services.
- Patient record access, management, and sharing with friends and family
- Medical and personal information and prescriptions consolidation, personal and family medical history recording, children’s growth tracking and benchmarking, and end-of-life planning
- Questionnaires and a symptom checker
- Appointment scheduling, eCheck-in, and wait list capabilities
- Video visits and messaging features
- Medication refill requests and referral request functionality
- Paperless billing, online payment support, care cost estimates, and insurance premium payments
- Medication reminders
- Educational content delivery
pCare
pCare offers a number of solutions for interactive patient care, including a dedicated patient engagement solution that helps educate, entertain, and empower patients at all stages of care.
- Multi-language, personalized educational materials on medical conditions, medications, and treatment options
- In-hospital room temperature and light controls and meal requests to nurses
- Patient feedback submission via surveys
- Curated on-demand movies, TV shows, and relaxation videos for positive distraction
- A mobile app, providing essential information, articles, videos, checklists, self-assessment, check-in, and reported outcomes capabilities, and messaging features for asynchronous communication for non-critical issues
- Integration with EHR and hospital information systems
- Telehealth capabilities
- Prescription medication management
- A customizable waiting room TV app
Birdeye
An all-in-one reputation, social media, and customer experience platform, Birdeye can be used to boost patient engagement, providing AI-powered solutions for communication, feedback collection, reviews management, and data analysis.
- Omnichannel patient support, including text, social media, and email
- Post-appointment follow-up automation
- Language translation features
- Communication personalization
- Care gaps analysis and personalized reminders for missed screenings or follow-up treatments
- A website AI chatbot to ask questions, book appointments, and connect with live agents
- Support of various digital payment methods
- Integration with 3,000+ software systems, including EHR, appointment scheduling, and CRM software
Patient engagement solutions: market insights
The current state of patient engagement solutions access
| In 2029, the number of digital health users worldwide is forecasted to reach 1.77 billion, up from 1.3 billion in 2024 | |
|---|---|
| As of 2023, 11% of Americans over 50 with a chronic condition reported using technology to manage it, and 21% said they were aware of this option and interested in it |
Scheme title: The use of digital health solutions by older adults with a medical condition in the US
Data source: Statista
| Meaningful patient engagement can decrease the impact of avoidable patient harm caused by medication, as well as surgical and diagnostic errors by as much as 15% | |
|---|---|
| 81% of respondents have received healthcare assistance from an AI voice assistant or a chatbot in 2024 | |
| 69% of Americans don’t object to using AI for appointment scheduling | |
| 80% of patients would like to see more self-service options for appointment scheduling | |
| 62% of people would rather refill their medicines using self-service solutions than through phone calls | |
| The most widely used application for healthcare chatbots in 2024 was symptom checking (39%) |
Patient engagement solutions market statistics
USD billion
Scheme title: Patient engagement solutions market size from 2024–2034
Data source: Precedence Research
| The market for patient engagement solutions is expected to grow at a compound annual growth rate (CAGR) of 14.59% between 2025 and 2034 | |
|---|---|
| North America accounted for around 40% of the worldwide patient engagement solutions market in 2024, making up the highest revenue share | |
| According to the forecast, the North American market size will grow at a CAGR of 17.89% from 2025–2034 |
Trends in patient engagement solutions
| 72% of top-level health system executives identified “improve consumer experience, engagement, and trust” as a priority in 2025 | |
|---|---|
| Healthcare leaders anticipate that VR and AR will be more widely used in healthcare practices in the next three years, improving patient engagement | |
| With an estimated value of $6.08 billion in 2023, the global market for AI in patient engagement is projected to expand at a CAGR of 21.2% between 2024 and 2030 | |
| Natural language processing (NLP) is the dominant AI technology in the AI in patient engagement market, with a share of 88.8% in 2023 |
Scheme title: Generative AI potential in healthcare
Data source: McKinsey
| Hybrid chatbots, orchatbots combining artificial intelligence with human input, can boost patient engagement by 30%, lower hospital readmissions by 25%, and reduce patient wait time by 15% |
|---|
Essential patient engagement software integrations
Integrating patient engagement software with other healthcare solutions and devices creates a smoother health data flow and prevents bottlenecks in the organization’s healthcare processes.
Patient engagement solutions
Patient monitoring devices
Healthcare CRM
EHR
Hospital management software
Healthcare BI
Patient monitoring devices
Connect devices tracking patients’ health metrics to patient engagement solutions and provide clinicians with a real-time view of patients’ conditions for more accurate diagnosis.
Healthcare CRM
Integrate CRM software with patient engagement tools to supply sales and marketing teams with additional personal information of patients for more personalized sales, marketing, and outreach campaigns.
EHR
Integrate patient engagement software and electronic health records systems to provide patients with real-time access to their health information and doctors with additional patient details for more personalized, effective care.
Hospital management software
Connect patient-facing engagement tools and internal hospital software to streamline the exchange of data on scheduled appointments and medical procedures and optimize the distribution of patient care tasks for healthcare teams.
Healthcare BI
Provide healthcare BI systems with data from patient engagement solutions to analyze patient conditions and satisfaction with the delivered services at a granular level and visualize the insights to make more effective business and clinical decisions.
Innovative technologies for patient engagement
Healthcare providers are increasingly incorporating innovative technologies into patient engagement solutions to further personalize patient experiences, improve the quality and speed of customer support and care provision, and reduce workloads for medical organizations’ personnel.
AI
- Conversational AI for answering patient questions and providing health recommendations
-
AI agents for medical triaging and physician matching
- Hospital website/patient portal content personalization based on users’ medical and interaction history
- Medical history summarization
- Predictive and prescriptive data analytics
RPA
- Appointment scheduling facilitation
- Self-service check-in assistance
- Patient onboarding
- Patient data collection and aggregation
- Electronic health records creation or update
- Automated insurance claims processing
- Outpatient follow-up automation
- Reminders for patients to take medication, stick to meal plans, and measure their health vitals
IoT
- Remote patient monitoring
- Smart emergency alert system
- Hybrid closed loop medication delivery systems
- Smart pill dispensers
- Patient location tracking and step detection
- Physical rehabilitation stations
AR/VR
- Immersive patient education and training
- Virtual environments for fitness sessions or physiotherapy
- Immersive psychotherapy
- Applications for hospital navigation
- Body scanners and self-examination guidance
- Virtual models and simulations for augmented telehealth communication
Looking for a reliable patient engagement software implementation partner?
Itransition’s services for patient engagement
Consulting
Our consultants help you conceptualize custom software or choose a suitable platform, making sure it supports your patient engagement strategy, meets your organization’s requirements, and complies with relevant regulations. We also provide advisory services throughout the software implementation process, from project plan creation to post-implementation change management.
Implementation
We carry out the end-to-end implementation of platform-based patient engagement software, performing all necessary configurations, customizations, and integrations and ensuring its seamless fit into your healthcare IT ecosystem. Our experts can also develop custom patient engagement solutions to cover your healthcare organization’s unique patient engagement requirements.
Maintenance & support
We provide maintenance and support services to keep your patient engagement software running smoothly, performing emergency troubleshooting and issue resolution, continuous performance and security monitoring, timely upgrades, and on-demand customizations, including the implementation of new features.
FAQs
A good patient engagement solution should encompass a patient portal to access and input medical data, messaging features, appointment scheduling capabilities, feedback forms, surveys, and patient educational materials storage. It’s also essential that it provides strong data security features to comply with HIPAA regulations, such as communication encryption, data access control, an audit trail, and access logs, as well as HIPAA compliance mechanisms. More advanced solutions additionally facilitate telehealth services, provide APIs to integrate with third-party software, and are scalable to smoothly handle an increasing number of operations and users over time.
Patient engagement solutions can be used by primary care organizations, hospitals, non-profit clinics, emergency departments, and acute care centers, supporting the delivery of diverse treatment types, facilitating population health management, reducing the number of unnecessary patient interactions, and optimizing the utilization of the organization’s resources.
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