AI chatbot development services & solutions
About Itransition
Providing IT services since 1999
5+ years of experience in AI consulting and development
An in-house AI/ML Center of Excellence
Standing partnerships with Microsoft and AWS
Quality and information security management compliant with ISO 9001 and ISO 27001
Clients ranging from startups to Fortune 500 companies
Awards and recognitions from Deloitte, Gartner, Forrester, and Clutch
4.9 average review rating on Clutch
Build your AI chatbot solution with Itransition's guidance
AI chatbot services we provide
Development
We develop intelligent chatbots featuring user-friendly interfaces and advanced natural language processing capabilities that are powered by AI (including machine learning) algorithms and ensure smooth user experiences and excellent performance.
- AI chatbot architecture design
- AI research and development
- Front-end and back-end development
- Cybersecurity feature implementation
- End-to-end QA and testing
- Integration via out-of-the-box and custom APIs and connectors
- Deployment to the production environment
Consulting
Our consultants help you handle the technical and business aspects of your AI chatbot development project to overcome potential roadblocks, speed up software delivery, and ensure the resulting technical solution aligns with your business goals and users’ needs.
- Analysis of your specific needs, workflows, and current tech environment
- Analysis of your target audience
- Chatbot solution conceptualization
- Tech stack selection (self-hosted AI algorithms and SaaS)
- Project planning and budgeting
Support & maintenance
Our specialists make sure your AI chatbot performs seamlessly and without interruptions and evolves in line with changing business goals, emerging tech trends, or new quality requirements.
- AI chatbot solution monitoring
- End-user feedback analysis and its integration
- Optimization planning
- Software troubleshooting
- Regular software updates
- Chatbot modernization via functional improvements, security upgrades, and other enhancements
Featured projects
Our client, a US-based online household goods store, was struggling to accommodate growing sales. During peak hours, the customer support department was unable to handle up to 15% of live chat requests each month, leading to lost revenue and the inability to scale their business.
Solution
We delivered an AI-powered virtual consultant that facilitates immediate interaction with users in live chats and autonomously handles the majority of human conversations, reducing resolution times and improving customer satisfaction.
Our solution combines an LLM and a rules-based engine to provide personalized advice in a human-like way. We also integrated the solution with Shopify to suggest products currently in stock and perform checkout without human involvement.
Results
30%
of conversations fully handled by the virtual assistant, with partial support provided for another 40%
50%
overall manpower effort saved (equivalent to 53.9 FTE per year) while processing all incoming customer requests
Medical copilot for a psychological clinic
Our client is a US-based clinic providing psychological consultations. Due to inefficient data management processes and an excessively large database of patients’ history, the client faced various operational inefficiencies, such as time-intensive patient recordkeeping and information retrieval and the inability to find information on past visits or relevant cases.
Solution
We developed a system that helps physicians spend less time on paperwork and more time working with patients. Once a doctor uploads an audio recording of a visit, the system:
- creates a full transcript of the visit, aggregates this data, and saves the visit history in the EHR in the required format
- performs intelligent data search based on human-like queries
- analyzes the visit history data and provides answers to both specific questions (for instance, "has the patient ever complained of anxiety?") and the ones requiring analysis (such as "how often and during which visits did the patient complain of anxiety?")
Results
A survey conducted after the first three months of system adoption in the clinic revealed:
60%
reduction in the time spent by the doctor on administrative work, provided that the visit is fully documented
92%
of physicians reporting improved quality of medical history search results and reduced visit preparation time
85%
of doctors noticing an improvement in the quality of search results for similar cases
Virtual assistant for staff onboarding
Our client is a US-based insurance company that was facing the following issues in their employee onboarding process:
- Lengthy and expensive onboarding for both newcomers and mentors
- The compliant rate for new employees was twice that of employees who worked more than 6 months
- New employees struggled to find the required information and perform their tasks effectively because of the complex navigation through a large volume of documentation.
Solution
We created a virtual assistant to help new employees deliver high-quality services while reducing onboarding costs for the client. The system can answer any question from a newcomer in a human-like way using information from the company's knowledge base, similar to a dialogue with a colleague. The AI-powered assistant can also provide a link to a relevant section of the knowledge base document used when answering the question.
Results
50%
reduction in the average onboarding period, which led to a corresponding reduction in overhead costs
47%
reduction in the number of complaints against employees working up to 6 months
See how AI chatbots are used in real-world scenarios
Key chatbot capabilities we deliver
We build various types of chatbots, including rule-based chatbots to automate simple processes, AI-powered chatbots to handle complex operations, and hybrid solutions using a mixed approach based on the task at hand. Whatever chatbot solution you choose, we can equip it with a variety of capabilities meeting your operational requirements.
Data management & analytics
We develop generative AI chatbots that help you handle and analyze your information assets to derive actionable insights from them, performing tasks like database querying, content summarization, and analytics report generation.
Context awareness
We build AI bots with the contextual understanding capabilities to better interpret user intent and provide personalized and relevant responses according to user preferences, previous interactions, speech patterns, sentiment, and other metrics.
Voice-based interaction
We deliver chatbots that interpret and answer questions in spoken language through speech recognition and synthesis to enable real-time, hands-free interactions and boost engagement.
Multimodality
Our team creates chatbots that leverage multimodal large language models to interpret text, audio, images, and other inputs, handling complex queries and tasks like visual question answering.
Virtual assistance
We develop advanced conversational AI solutions that can carry out the operations of traditional chatbots, such as question answering, as well as helping users perform other tasks like making transactions or controlling smart devices.
Multilingual support
Our AI specialists develop chatbots that can handle interactions in different human languages, extending the reach of your service and product offering to a wider user base.
Omnichannel integration
Our chatbot solutions integrate seamlessly with corporate systems, third-party services, and other software or digital touchpoints, enabling you to assist users and engage with your audience across different channels.
Robust security
Our experts equip your chatbot software with cybersecurity features like identity and access management and data encryption to ensure confidential interactions and user data protection.
AI chatbots across industries
Healthcare
We build AI chatbot solutions to facilitate healthcare administration, foster patient engagement, and improve clinical outcomes.
- Appointment scheduling and insurance verification
- Preliminary symptom gathering and filling out medical forms
- Medication reminders and adherence tracking
Retail & ecommerce
Our experts develop AI chatbots to deliver tailored shopping experiences and maximize customer service effectiveness for superior client satisfaction.
- Virtual shopping assistants
- Order status tracking and updates
- Assistance with product returns and exchanges
Manufacturing
We provide manufacturers with chatbot solutions to assist with sales and customer support operations.
- Product question answering based on manuals
- Automated complaint management
Automotive
We equip automakers and dealerships with chatbot solutions to promote customer engagement and provide better car servicing.
- Information provision on model features, pricing, etc.
- Test drive and service appointment scheduling
- Driver assistance and 24/7 customer support
Finance
We develop chatbots to help financial institutions serve clients more effectively, boosting customer loyalty and lifetime value.
- Financial product and service consultations
- Personalized budgeting and investment advice
- Assistance with loan applications, transactions, and other operations
Insurance
Our team delivers chatbot solutions to provide more personalized insurance services and facilitate policy and claims management.
- Insurance product and coverage option consultations
- Information analysis for the underwriting process
- Insurance claims intake and updates
Real estate
Our AI chatbot solutions help realtors boost lead generation and perform sales and property management operations more efficiently.
- 24/7 lead capture from real estate portals
- Automated legal documents preparation and evaluation
- Tenant complaints intake, analysis and assignment
Telecom
We build chatbot solutions for telecommunications companies to provide customers with tailored services and timely support.
- Personalized plan recommendations
- Assistance with device activation and troubleshooting
- Intake of bill inquiries and other complaints
Software & hi-tech
Our team of experts create AI chatbots to provide effective user training and support for faster software adoption and issue resolution.
- Software setup and utilization guidance
- IT help desk automation
- Customer feedback collection and analysis
Our AI chatbot development roadmap
1
Analysis
We conduct discovery workshops, audience analysis, process observations, and tech environment audits to elicit your business needs and end-user expectations. Based on these insights, we define the chatbot solution’s functional and non-functional requirements.
2
Design & planning
We carry out an exploratory analysis of the data assets required for the project. Then, we design the future chatbot solution, including its architecture, UX/UI, and conversational flows. We also define a suitable tech stack and outline the project scope, budget, team composition, and roadmap.
3
Development & launch
We develop the chatbot solution’s front-end and back-end. As for the latter, the process includes training an AI model on properly cleansed and transformed data. Then, we integrate the chatbot with other systems or services, run quality assurance tests, and deploy the solution to production.
4
Support
We provide ongoing support, maintenance, and updates in line with the DevOps best practices. This includes fine-tuning chatbot performance via AI model retraining, fixing bugs or other emerging issues, and enhancing the solution with new functionality.
Itransition’s AI chatbot development tech stack
We build AI chatbots from scratch and set up and integrate AI chatbot solutions based on off-the-shelf software from the most trustworthy and reliable providers, including Microsoft Azure, AWS, and Google.
Languages
Languages
Python
JavaScript
None
None
Deep learning frameworks
Deep learning frameworks
PyTorch/TensorFlow/JAX
Transformers/KerasNLP
None
None
Generative AI SaaS
Generative AI SaaS
Azure OpenAI
Amazon Bedrock
Cohere
Stability AI
NLP technologies
NLP technologies
LLMs: Mistral, Llama, Hermes, Phi, Gemma, etc.
BERT & analogues LangChain/LangGraph/ LlamaIndex
Pinecone/Weaviate/ Chroma/Redis NLTK/SpaCy
Torchtext
Cloud providers
Cloud providers
AWS
Microsoft Azure
Google Cloud Platform
Hugging Face
Working environment
Working environment
SageMaker/Vertex AI/Azure ML
vLLM Jupyter Notebook
MLflow
Weights & Biases
Chat bot services
Chat bot services
Azure Assistant
Amazon Q
Google Vertext AI
Langsmith Hub
FAQs
How much does it cost to develop AI chatbots?
The cost depends on multiple factors, including chatbot functionality, integrations, tech stack, and overall architecture complexity.
The AI chatbot PoC pricing typically starts at $5,000, with the development of a pilot version for sharing with a limited number of users, ranging from $10,000 to $20,000. Based on end-user feedback, the pilot version can be either deployed to the production environment or refined further to align with business requirements and end-user expectations.
Our consultants will go the extra mile to help you optimize your project budget. For instance, we can select AI platforms offering no-code chatbot creation tools and pre-built templates to reduce development time and costs, while providing a robust cloud infrastructure to ensure chatbot performance and scalability. Get in touch with our team for a more accurate cost estimate.
What are the benefits of AI chatbot adoption?
AI chatbots can assist or replace human agents in a variety of customer-facing and back-office tasks, mitigating manual workloads and operational costs. At the same time, these bots can assist your audience around the clock, boosting user engagement and ensuring a superior customer experience.
Can you integrate AI chatbots with existing systems or services?
Yes, we can integrate your chatbot with the solutions you need to engage and serve your target users, from messaging platforms like WhatsApp and Facebook Messenger to corporate software like ERP and CRM.
What data do you use to train an AI chatbot?
We train and fine-tune the artificial intelligence and machine learning algorithms powering your chatbot’s natural language understanding and generation capabilities with high-volume, diverse data sets. These can include data collected from past customer interactions, frequently asked questions, product information, and other relevant data sources.
What tasks can chatbots perform?
AI chatbots can be leveraged for a variety of use cases, including:
- Data capture
Collecting personal details from website visitors and feedback from customers to monitor sentiment, optimize your offering, and boost lead generation.
- Information provision
Answering customer inquiries or helping your staff retrieve information from your knowledge base to facilitate sales and service operations.
- Customer engagement
Proactively engaging leads and clients with automated messages, including offers, recommendations, and reminders, to anticipate user’s needs and improve the customer experience.
- Transactions
Facilitating product orders, bank transfers, and other B2B or B2C transactions to strengthen relationships with your customers and partners.
Where can you deploy AI chatbots?
The main channels where AI chatbots are typically deployed include:
- Business applications
Assisting your employees via process automation, content generation, and data-driven insights to boost their performance.
- Social media
Engaging users with automated messages and responses to promote your offering and address complaints more effectively directly on the platform.
- Websites & digital storefronts
Providing visitors with product or service information, targeted recommendations, and real-time user interaction to improve customer satisfaction.
- Mobile apps
Offering realistic interactions for entertainment or education purposes and assisting users in their daily activities to maximize customer value.
What corporate functions can you enhance with AI chatbots?
Organizations can implement AI chatbots in most business operations, such as:
- Marketing & sales
Proactively engaging leads, presenting your product and service offering, and providing tailored offers and recommendations to foster lead generation and conversion.
- Customer support
Assisting with claims management, order tracking, returns management, and other customer service operations to boost customer satisfaction and prevent churn.
- Non-customer-facing operations
Automating time-consuming tasks across finance, HR, and other back-office operations to streamline operations and maximize profitability.
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