Konstantin Zholnerchik
Salesforce Business Analyst
I create CRM solutions based on Salesforce to help companies fully cover their CRM needs optimizing sales, marketing, and customer service processes.
About Konstantin
Konstantin is a leading Salesforce business analyst at Itransition with 5+ years of experience with the platform. He has extensive technical and analytical skills and knowledge of key Salesforce products, with his expertise in Health Cloud proven by Salesforce’s accreditation.
Konstantin plays a key role in Itransition’s Salesforce projects from start to finish, acting as a liaison between business stakeholders from a client’s side and our development teams. His responsibilities include ensuring that the delivered Salesforce solutions meet the outlined objectives, identifying project risks and opportunities for improvement, and addressing them. Konstantin also conducts on-site and off-site user training to help companies effectively utilize all features and capabilities of Salesforce.
Examples of his recent project work include the following:
- Implementation of a customized Salesforce CRM for an IT company, which helped improve sales operations and customer support.
- Customization of a Salesforce CRM solution for a retail company and its integration with a third-party system containing customer and financial data to improve sales and marketing efficiency.
- Migration from a legacy CRM platform to a new Salesforce-based solution for an IT company.
- Implementation of a new Salesforce CRM solution for an insurance company and the development of custom workflows to streamline routine tasks and improve customer relationship management.
Konstantin actively contributes to Itransition’s CRM Center of Excellence, elaborating on best practices and innovative solutions. He also makes sure to regularly update and expand his skills and expertise, taking Salesforce’s courses and training programs.
Expertise
- Business process analysis
- Requirements gathering and documentation
- Salesforce solution conceptualization
- Stakeholder communication and collaboration
- Salesforce solution demo presentations
- Risk assessment and mitigation
- User acceptance testing facilitation
- End-user training and onboarding
- Organizational change management
Education
Belarussian State University
BA, Financial management
Belarussian State University
MA, Finance and credit
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Certifications
Salesforce
Health Cloud Accredited Professional
Salesforce Certified Administrator
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