PoS integration: options, steps & benefits

Payment processing

If your PoS system doesn’t offer built-in payment processing capabilities, you can integrate it with a third-party service to enable various payment methods, including credit card, mobile, and contactless payments. An integrated payment solution significantly accelerates checkout and makes sales reconciliation easier and more accurate.

The PoS-ERP integration centralizes sales, inventory, customer, and financial data management across the company and provides valuable insights for better decision-making and strategic planning.

Inventory management

Many off-the-shelf PoS solutions offer basic inventory management functionality like creating SKU numbers and monitoring stock levels. However, an inventory management integration expands your PoS capabilities with real-time and remote tracking of your entire inventory across channels and locations, customized stock notifications, and sales trend analysis.

Accounting

Although PoS systems generally gather basic transaction and daily reconciliation data, integrating it with the accounting software allows businesses to sync more specific information about sales, returns, gift card redemption, staff activity, payroll, and taxes, while maintaining accurate financial records and streamlining reporting.

Employee management

An employee-scheduling PoS integration creates a centralized, automated system enabling retail teams to check and swap shifts, request time off, and track their performance. Managers can set staff schedules, provide employees access to certain PoS functions, and track work processes more closely to ensure regulatory compliance.

Email marketing

With email marketing integrations, retailers can better engage their customers by automatically sending digital receipts, personalized product recommendations, invitations to in-store events, newsletters, and promotions.

Loyalty program apps

A loyalty program-POS integration gives businesses an opportunity to track customer data and provide discounts, offer personalized promotions, and encourage new purchases by redeeming rewards.

Merchants can connect their online store with the PoS system in a physical location to enable multichannel sales, manage online and offline sales from a single place, and sync payment, inventory, and customer data.

Order fulfillment

By integrating the PoS system with the order management software, businesses can consolidate orders from different sales channels in real time, manage in-store pickup and curbside delivery orders, accurately handle returns and exchanges, and quickly update customers on their order statuses.

Customer service

Through connected customer service software, sales associates can create tickets right from the PoS system. At the same time, the support team can access each customer’s purchase history to better understand the essence of their request and quickly resolve the issue.

Age verification

An integrated age-verification tool helps retail businesses sell age-restricted products like tobacco and maintain compliance with age regulations.

Menu management

A menu management-PoS integration will allow restaurant managers to centralize in-house and online menu item changes, automatically update inventory availability, calculate recipe costs, and promote more profitable menu items.

Online ordering

An integrated online ordering system captures orders from online channels in the restaurant PoS, shows payments made online, and ensures timely order processing and shorter waiting times for customers.

Food delivery management

With an integrated food delivery management system, food businesses can send orders from multiple channels directly to the PoS system, minimize order errors, and track delivery statuses in real time.

Reservation management

Integrated reservation software sends bookings to your PoS, helping you easily manage tables and waitlists, organize kitchen loads, and plan stock replenishment.