Nikolai Denizhenko

Nikolai Denizhenko

Head of Salesforce Practice

I lead our Salesforce team and manage Salesforce services delivery, helping deliver high-value CRM solutions that meet our clients’ goals and ensure their business growth.

About Nikolai

Nikolai joined Itransition as a Salesforce developer in 2011, eventually becoming the Head of Salesforce Practice. Working with Salesforce for over 10+ years, Nikolai has accumulated extensive expertise in Salesforce products and solutions for various industries by taking part in multiple consulting, development, implementation, and administration projects. He combines this technical knowledge with business acumen to explore customers’ needs, provide expert consultation on Salesforce solutions’ design and implementation, and build long-term, trusted relationships.

Examples of his recent project work include the following:

  • Legacy CRM migration to Salesforce to provide modern customer relationship management tools and features aligned with the client’s current strategy
  • PlatformEvent(CometD)-based orchestrated Salesforce integration with internal business solutions and third-party services to streamline data exchange
  • Migration of a legacy (12+ years) project from Salesforce Classic to Lightning to improve user experience and provide access to latest Salesforce features
  • Salesforce audit and redesign to help optimize license costs and further expand the solution’s functionality 

As Head of Salesforce Practice, Nikolai is in charge of keeping our team updated on the latest Salesforce releases, technologies, and best practices, spearheading their exploration and implementation for our projects to ensure the competitiveness of our service offerings.

Expertise

Education

Belarussian State University
BS, Telecommunications and IT 

Certifications

Salesforce

Sales Business Excellence Accredited Professional

Salesforce Certified Administrator

Salesforce Certified Application Architect

Salesforce Сertified Associate

Salesforce Certified Data Architect

Salesforce Certified Nonprofit Cloud Consultant

Salesforce Certified Platform App Builder

Salesforce Certified Platform Developer I

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Sharing and Visibility Architect

Published works

Retail CRM: key capabilities & implementation best practices, September 2, 2021

CRM for the automotive industry: key features, benefits & best platforms, July 23, 2024

NetSuite vs Salesforce: in-depth comparison & selection guidelines, May 23, 2024

Salesforce for education: functionality, solutions & payoffs, August 22, 2024

Salesforce for insurance: capabilities, products & success stories, April 18, 2024

Salesforce for real estate: functionality, case studies & solutions, April 18, 2024

CRM software for financial services: functionality, best platforms & guidelines, August 30, 2024

Salesforce vs Microsoft Dynamics 365: in-depth comparison & selection tips, July 16, 2024

CRM for manufacturing: capabilities, payoffs & best platforms, August 20, 2024

CRM für den Einzelhandel: Schlüsselfunktionen und bewährte Praktiken bei der Implementierung, September 2, 2021

CRM fĂĽr die automobilindustrie: Hauptmerkmale, Vorteile und beste Plattformen, July 23, 2024

NetSuite vs. Salesforce: Eingehender Vergleich & Auswahlrichtlinien, May 23, 2024

Salesforce für das Bildungswesen: Funktionalität, Lösungen und Vorteile, August 22, 2024

Salesforce für Versicherungen: Fähigkeiten, Produkte und Erfolgsgeschichten, April 18, 2024

Salesforce für Immobilien: Funktionalität, Fallstudien und Lösungen, April 18, 2024

CRM-Software für Finanzdienstleistungen: Funktionalität, beste Plattformen und Richtlinien, August 30, 2024

Salesforce vs. Microsoft Dynamics 365: AusfĂĽhrlicher Vergleich & Auswahltipps, July 16, 2024

CRM für die Fertigung: Fähigkeiten, Vorteile und beste Plattformen, August 20, 2024