Healthcare automation platform with EHR capabilities

We developed a customizable healthcare automation platform that allows adopters to improve care quality by reducing manual tasks, optimizing workflows, and provides seamless telehealth and care management capabilities.

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Healthcare automation platform with EHR capabilities

Context

Itransition is a software development company that prioritizes helping our customers reach their business goals. We have already worked on dozens of projects from the healthcare domain. Our Healthcare Center of Excellence accumulates industry knowledge, allowing our specialists to delivers result-oriented solutions for healthcare management, CRM, telehealth, mobile health, and IoT.

Itransition’s domain experts have noticed that with increasing patient volumes, regulatory constraints, and focus on value-based care, healthcare professionals require solutions that streamline manual tasks, reduce errors, and optimize time management. One significant challenge our customers faced was the inefficiency of the initial project stages where basic feature implementation and setup took more than a month.

Recognizing the need for speed and efficiency in healthcare projects delivery, we decided to work on it in-house, hiring our healthcare software development experts from the Healthcare Center of Excellence to create a healthcare automation platform.

Solution

By combining strategic planning, technical expertise, and a market-driven approach, we delivered an all-in-one, scalable telehealth and care management platform that streamlines operations, improves patient outcomes, and meets the evolving needs of modern healthcare providers. With the focus on healthcare, the platform contains all the functionality of an EHR system while offering cost savings. It also provides ample customization capabilities to cater to brands’ unique workflows, processes, and technological stacks.

Functionality

Itransition’s healthcare platform is a full-scale telehealth solution that includes features required for HIPAA compliance and offers robust security functionality alongside comprehensive care management functions, including:

Authentication and authorization
Patient and care management

Patient management
Task management
Care encounter documentation
Configurable assessments
AI-assisted auto-generation of SOAP (Subjective, Objective, Assessment, Plan) notes
Medication management
Lab result management

Communication and interaction

Telehealth (video calls)
Messaging
Patient portal

Scheduling and organization

Calendar and appointment scheduling

Customization and white labelling

The solution transforms patient care with personalized experiences, facilitating secure tailored encounters that keep patients engaged and informed in their care decisions. High-quality audio, video, and screen sharing fosters meaningful connections between patients and clinicians. Enhanced virtual care workflows elevate patient experiences while real-time access to patient data, streamlined logging, and data categorization reduce errors.

Implementation success stories

Itransition’s healthcare platform has already been implemented in different medical organizations and healthcare systems.

Healthcare organizations

Itransition’s experts first implemented the healthcare automation platform for a 1,000+ employee healthcare organization. The scalable, fully customized solution without dependency risks or unnecessary overheads helped the customer achieve:

Significant cost and time savings: The platform’s adoption reduced development time from 6 months to 1 month. By speeding up the initial setup stages, we eliminated the need for costly, rigid out-of-the-box systems, saving from $250,000 to millions.
No licensing fees: The customer only paid for setup and customization, with no ongoing costs implied for users or workstations, saving millions of dollars in the long run.
Quick launch with zero onboarding delays: Our experienced team of business analysts, developers, and architects ensured rapid deployment within a month, making the platform immediately ready for user feedback or operations.
Full ownership and flexibility: The customer has retained full intellectual property rights, so the custom-build platform keeps the customer from vendor lock-in and integrates seamlessly into any workflow.

Telehealth solutions for psychiatric assessment

For a provider of telepsychiatry services, including psychiatric evaluation, treatment plan formulation, therapy sessions, etc., we delivered a HIPAA-compliant comprehensive telepsychiatry solution based on our automation platform. The solution allows for medical case processing, patient data management, remote psychiatric assessment, treatment recommendation delivery, and patient placement coordination. As a result of faster medical case creation and processing, patient placement coordination, and reporting, the company achieved:

40% patient travel distance reduction
25% patient wait time reduction
24/7 service availability

Medical equipment rentals

We developed a customer portal for a healthcare organization that rents medical equipment. As a result, the client streamlined customer interactions and achieved seamless communication, improved operational efficiency due to automated processes and reduced manual work, enhanced data management, and facilitated inventory tracking and improved its accuracy, usage, and billing. As a result, the customer achieved:

40% faster customer inquiry response time
25% increase in rental orders within the first 6 months of implementation
18% cut in operational costs

Clinical care quality solution

Itransition’s team developed a healthcare business process management solution for a UK-based agency specializing in care home facilities around the UK, leading to:

2x cost reduction in the agency’s care homes

Customization approach

When a customer reaches out to Itransition’s team, we follow these key steps to tailor the automation platform to their needs:

Assessment and analysis of the customer’s existing solution. We evaluate the current solution, providing consultations on necessary improvements and optimizations based on our in-depth industry knowledge. If the customer doesn't have a solution in place, we analyze their business needs and assess current processes.
Solution roadmap development. Itransition creates a detailed roadmap for implementing the future solution, outlining which system elements to retain and which to remove or modify, making sure the platform aligns with the customer’s objectives and priorities.
White labeling. Our team incorporates company branding, adjusting the platform's look and feel to match the customer’s corporate identity.
Renaming entities. If the platform is used by a company outside the healthcare industry, we customize the system by renaming entities and terms to fit that company’s specifics.
Customization of existing modules. We adjust and optimize the existing modules to align with the customer’s unique workflows and business processes.
Development of new modules. If additional functionality is required, our team develops and integrates new custom modules, ensuring the platform fully supports all customer needs.
Using specific technology expertise. Thanks to our Centers of Excellence, we can quickly onboard the experts with relevant expertise to customize the platform even further, including enhancing the solution with comprehensive AI, ML, blockchain, and IoT features.

Itransition experts ensure that all client-specific knowledge and NDA-protected information stays intact during the customization process. Basic functionality tweaks are handled with care, allowing us to make adjustments while maintaining strict confidentiality.

Process

Itransition began the project by performing a full analysis of the customer’s system and providing consultations regarding system architecture, code, tech stack, feature development, QA, and process optimization. We also conducted a deep-dive market assessment, drawing from both our healthcare software development experience and real-world customer requests. Based on the insights gathered, we developed a detailed action plan to help the customer shape and execute their business vision, ensuring that the growing solution was backed by the latest technical best practices.

With a clear strategy in place, our team began by creating a basic starter kit template for a generic healthcare app that allowed us to save costs on essential components like authorization, user management, and security compliance. Building on this foundation, we developed additional modules, including scheduling, task management, and patient engagement. To bridge the gaps that existing healthcare solutions have, we enhanced our platform with comprehensive EHR capabilities, telemedicine support, automated medical billing, and AI-driven decision support.

The platform is built on React and .NET frameworks, with a default focus on deployment to Microsoft Azure. However, it can be adapted to other deployment options if needed. In addition to standard functionality, our platform can integrate with other EHR systems such as Epic, as well as DICOM (Digital Imaging and Communications in Medicine) medical imaging systems.

Results

Itransition’s telehealth and care management platform empowers healthcare practices to achieve faster results and save costs. By automating repetitive tasks and standardizing initial configurations, we deliver projects more efficiently while maintaining the highest quality and security standards. Additionally, enhanced telehealth capabilities streamlined virtual consultations, enabling more accessible and timely care delivery. Automated workflows, task prioritization, and encounter documentation reduced administrative burdens, ensuring clinicians could better focus on patient care.

The solution won an award from Health Tech Newspaper International in the category of “Improving efficiency and outcomes with tech”. Customers using the platform enjoy the following benefits: