Pega consulting and development

We deliver solutions on top of Pega Case Management to provide enterprises with easy-to-use tools for case management, both customer-centric and enterprise-focused. Our solutions serve to centralize customer service across multiple channels, improve visibility and control over internal operations at the levels of departments and teams, as well as help businesses modify their services and operations painlessly in line with the market demand.

Leveraging the Pega features, our team enables data-driven decision-making. With accurate insights on their performance, products, services, and customers’ preferences, businesses can make timely decisions on workflow optimization, product and service modification, and changes to marketing and sales campaigns. End users can also assess the effectiveness of every decision taken and change strategies flexibly.

Itransition delivers Pega-based solutions that become the major source of business-critical employee data, including team and individual productivity, workload distribution, and employee engagement. With tailored Pega software in place, businesses can also identify bottlenecks and weaknesses in existing workflows that cause unexpected slowdowns, affect employees’ performance, and stretch out routine activities.

We deploy Pega CRM modules at enterprises that look to optimize and digitalize their customer relationships and associated workflows. With the Pega CRM suite, our clients can hit their automation targets in marketing activities, sales initiatives, and customer service programs. They get a central control point over all customer-centric processes and a single source of customer data essential for their successful business operations.